Introduction to Knowledge Management Systems for Libraries

$175.00

Dates: August 3 - August 30

Credits: 1.5 CEUs or 15 PDHs

Over the course of 4 weeks, you will learn about the different kinds of KM software and their strengths and weaknesses. After analyzing several case studies and various KM tools, you will plan your own KM project. If you are considering moving to a digital knowledge base in your organization, you can use this course to research and plan the implementation of your real-world system.

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Course Information

Session

Credits

1.5 CEUs or 15 PDHs

Registration dates

We accept registrations through the first week of classes, unless enrollment is full, and unless the class was canceled before it started due to low enrollment.

Course Description

Knowledge Management (KM) is all about gathering, storing and organizing the collective knowledge, talent, and experience of an organization’s staff. Using freely available platforms to take your documentation digital can greatly simplify workflows and centralize access to important information, improving consistency, efficiency, and decision-making in your library. Over the course of 4 weeks, you will learn about the different kinds of KM software and their strengths and weaknesses. After analyzing several case studies and various KM tools, you will plan your own KM project. If you are considering moving to a digital knowledge base in your organization, you can use this course to research and plan the implementation of your real-world system.

Course schedule:

  • Week 1) Read and discuss case studies of libraries implementing KM.
  • Week 2) Assess several KM systems by looking at their key stats, functions, features, and assets.
  • Weeks 3 & 4) Plan a KM project: Identify key stakeholders, identify possible roadblocks, and think through the project, from pitching the idea to sustaining it after implementation.

By the end of this course you will be able to:

  • Explain the importance of knowledge management in libraries.
  • Understand the different kinds of KM tools, specifically document management systems, wikis, social networks for organizations, intranets, and FAQ-building software.
  • Assess the strengths and weaknesses of different KM systems in order to find the best tool for any KM project.
  • Critically think about KM issues such as revision control, controlled vocabulary, and security, privacy and permissions.
  • Create a plan for pitching, designing, launching and supporting a km system.
  • Identify strategies for making your km project successful.

Barbie Keiser

Barbie KeiserBarbie Keiser is an information resources management (IRM) consultant. She has developed courses in Competitive Intelligence (CI) and Knowledge Management Systems (KMS), delivered at universities around the world. Today, she teaches them in the classroom for Carey Business School, Johns Hopkins University, and online for the College of Communications and Information Science, University of Kentucky, and Library Juice Academy. She received her MSLS from Case Western Reserve University. She has won numerous awards from library, information, and academic institutions, has been a Fulbright Specialist in Slovenia (2004) and Lithuania (2007), and is a board member of World Computer Exchange (WCE). Barbie is a prolific author, perhaps best known for her column in ONLINE Searcher magazine. A co-author of Marketing Library Services: A Nuts-and-Bolts Approach, Barbie has turned the print work into a series of workshops for librarians/infopros.

How to Register

To enroll yourself or other participants in a class, use the “Register” button that follows the description of each course. If the “Register” button does not show up, try loading the page in a different web browser. Contact us if you have technical difficulties using our shopping cart system or would like to pay for an enrollment using another method. On the payment page in the shopping cart system, there is a place to add notes, such as the names and email addresses of participants you wish to enroll. We will contact you to request this information in response to your processed payment if you do not include it in the “notes” field. Prior to the start of the workshop, we will send participants their login instructions.

Payment Info

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Alternatively, if it is an institutional payment, we can arrange to invoice you. Contact us by email, and we can make arrangements to suit your institution's business processes.

Special Session

Please contact us to arrange a special session of this class for a group of seven or more, with a negotiable discount, or to be notified when it is next scheduled.

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