User Experience for Libraries

In this certificate program, you will have the opportunity to learn the fundamentals of user experience (UX) and how to apply user-centered strategies to library websites and beyond. Topics covered include the key concepts of UX design and how to employ them in your website projects, concepts in design thinking, the ins and outs of information architecture, writing for the web, concepts in universal design and accessibility, usability testing and other research methods, service design, and how to create a website content strategy. All together, these courses cover a breadth of topics that will equip you with the skills necessary to create, manage, and sustain library websites and other services that provide an excellent user experience.

The courses in the certificate grouping work as standalone courses as well, and need not be taken towards a certificate. For the certificate, the courses may be taken in any order; none have prerequisites. If you have previously taken any of the courses below and want them to count towards the certificate, let us know and we will maintain a record for you.

To earn the certificate, you must complete six of the following courses:

Information Architecture2023-01 (Jan)$200.00
Do-It-Yourself Usability Testing2022-11 (Nov)$200.00
UX & Digital CollectionsN/A$200.00
Service Design: Towards a Holistic Assessment of Library ServicesN/A$200.00
User Experience Research and Design2022-08 (Aug)$200.00
Introduction to Web Traffic Assessment Using Google AnalyticsN/A$200.00
Web Accessibility: Techniques for Design and Testing2022-12 (Dec)$200.00
Writing for the Web2022-10 (Oct)$200.00
Getting to Know Your Users through Interviews and Focus GroupsN/A$200.00
Developing a Website Content Strategy2022-06 (Jun)$200.00
Know Your User: Research Methods Beyond Usability Testing2022-10 (Oct)$200.00
Working with Library Service Design Tools2022-06 (Jun)$200.00
Introduction to Design Thinking2022-10 (Oct)$200.00