Course Information
| Session |
|---|
| Credits | 1.5 CEUs or 15 PDHs |
|---|---|
| Registration dates | We accept registrations through the first week of classes, unless enrollment is full, and unless the class was canceled before it started due to low enrollment. |
Know Your User: Research Methods Beyond Usability Testing
$250.00
Dates: November 3 - November 30Credits: 1.5 CEUs or 15 PDHs
User research is critical for data-driven decision-making and the continuous improvement of library spaces, services, and websites. This course will cover a selection of user research methods beyond traditional usability testing: surveys, user interviews, observational studies, and diary studies. Learn when and why to use each methodology, as well as practical applications for designing and facilitating these studies. After completing this course, you’ll be ready to transform questions about your users into innovative studies that reveal new insights about your user community.
This course can be taken as one of six courses needed to earn our Certificate in User Experience (UX), but can be taken as a standalone course as well.
Course Description
User research is critical for data-driven decision-making and the continuous improvement of library spaces, services, and websites. This course will cover a selection of user research methods beyond traditional usability testing: surveys, user interviews, observational studies, and diary studies. Learn when and why to use each methodology, as well as practical applications for designing and facilitating these studies. After completing this course, you’ll be ready to transform questions about your users into innovative studies that reveal new insights about your user community.
This course can be taken as one of six courses needed to earn our Certificate in User Experience (UX), but can be taken as a standalone course as well.
Robin Camille Davis
Robin Camille Davis is the Associate Head of User Experience at NC State University Libraries, where she conducts user research, coordinates content strategy, and advocates for accessible practices. She regularly presents her work at library science, humanities, and technology conferences. She earned her MA in Computational Linguistics from the Graduate Center at CUNY in 2016 and her MLIS in 2012 from the University of Illinois Urbana-Champaign, where she was a Data Curation for the Humanities Fellow. In 2022, she was honored with a Movers & Shakers award from Library Journal. She is an avid fan of the New York Times crossword and lives in Raleigh with her husband and young son.
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