Service Design: Towards a Holistic Assessment of Library Services

$175.00

Dates: January 4 - January 31

Credits: 1.5 CEUs or 15 PDHs

In this 4-week course, students will explore the service design methodology as a relevant method for service assessment and creation in a library environment. They will discuss the various tools libraries and librarians can use to implement a service design approach to assessment. Students from all types of libraries will learn from presentations, articles, hands-on exercises, discussions, and visual examples.

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Course Information

Session

Credits

1.5 CEUs or 15 PDHs

Registration dates

We accept registrations through the first week of classes, unless enrollment is full, and unless the class was canceled before it started due to low enrollment.

Course Description

Librarians are not new to designing or assessing services, but we tend to develop each service in isolation from the other services we offer, with little to no user input prior to implementation. Service design allows for a more holistic and systemic look at the various systems that make a library function. This methodology is unique in that it is a co-creative process conducted with library staff and library patrons. By working together, the librarians and patrons can create more relevant services, or refine current services to be more effective and efficient.

In this 4-week course, students will explore the service design methodology as a relevant method for service assessment and creation in a library environment. They will discuss the various tools libraries and librarians can use to implement a service design approach to assessment. Students from all types of libraries will learn from presentations, articles, hands-on exercises, discussions, and visual examples.

At the end of this course, students will be able to:

  • Define and understand the service design methodology
  • Create a Patron Working Group to assist in understanding the service delivery model
  • Work with and feel comfortable using service design tools
  • Define service in the context of the Library, and devise a plan to assess and refine services

This course can be taken as one of six courses needed to earn our Certificate in User Experience (UX), but can be taken as a stand-alone course as well.

Joe J. Marquez

Joe J. MarquezJoe J. Marquez is currently the Lead Experience Design Strategist at Nike. Prior to his current role, Joe was an academic librarian for 10 years at Reed College and Sonoma State University. He has presented and written on topics related to service design, UX tools, and library space assessment. While not currently a librarian, he remains active in the library community through teaching and outreach and never hesitates to evangelize about service design when asked. He is the co-author of the books “Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement”(2016) and “Getting Started in Service Design” (2017). He was awarded the first Future of Librarian Fellowship in 2017 from the ALA Center for the Future of Libraries and was named a 2018 Mover and Shaker by Library Journal. He has an MLIS from the University of Washington iSchool and an MBA from Portland State University.

How to Register

To enroll yourself or other participants in a class, use the “Register” button that follows the description of each course. If the “Register” button does not show up, try loading the page in a different web browser. Contact us if you have technical difficulties using our shopping cart system or would like to pay for an enrollment using another method. On the payment page in the shopping cart system, there is a place to add notes, such as the names and email addresses of participants you wish to enroll. We will contact you to request this information in response to your processed payment if you do not include it in the “notes” field. Prior to the start of the workshop, we will send participants their login instructions.

Payment Info

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Alternatively, if it is an institutional payment, we can arrange to invoice you. Contact us by email, and we can make arrangements to suit your institution's business processes.

Special Session

Please contact us to arrange a special session of this class for a group of seven or more, with a negotiable discount, or to be notified when it is next scheduled.

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