Know Your User: Research Methods Beyond Usability Testing

$250.00

Credits: 1.5 CEUs or 15 PDHs

User research is critical for data-driven decision-making and the continuous improvement of library spaces, services, and websites. This course will cover a selection of user research methods beyond traditional usability testing, including user interviews, observational studies, and diary studies. We’ll cover when and why methodology should be used as well as practical applications for designing and facilitating these studies. After taking this course, you’ll be prepared to turn questions about your users into sophisticated, creative studies that uncover insights about your user community.

This course can be taken as one of six courses needed to earn our Certificate in User Experience (UX), but can be taken as a stand-alone course as well.

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Course Information

Session

Credits

1.5 CEUs or 15 PDHs

Registration dates

We accept registrations through the first week of classes, unless enrollment is full, and unless the class was canceled before it started due to low enrollment.

Course Description

User research is critical for data-driven decision-making and the continuous improvement of library spaces, services, and websites. This course will cover a selection of user research methods beyond traditional usability testing, including user interviews, observational studies, and diary studies. We’ll cover when and why methodology should be used as well as practical applications for designing and facilitating these studies. After taking this course, you’ll be prepared to turn questions about your users into sophisticated, creative studies that uncover insights about your user community.

This course can be taken as one of six courses needed to earn our Certificate in User Experience (UX), but can be taken as a stand-alone course as well.

Robin Camille Davis

Robin Camille Davis is the Associate Head of User Experience at NC State University Libraries, where she conducts user research, coordinates content strategy, and advocates for accessible practices. She regularly presents her work at library science, humanities, and technology conferences. She earned her MA in Computational Linguistics from the Graduate Center at CUNY in 2016 and her MLIS in 2012 from the University of Illinois Urbana-Champaign, where she was a Data Curation for the Humanities Fellow. In 2022, she was honored with a Movers & Shakers award from Library Journal. She is an avid fan of the New York Times crossword and lives in Raleigh with her husband and young son.

How to Register

To enroll yourself or other participants in a class, use the “Register” button that follows the description of each course. If the “Register” button does not show up, try loading the page in a different web browser. Contact us if you have technical difficulties using our shopping cart system or would like to pay for an enrollment using another method. On the payment page in the shopping cart system, there is a place to add notes, such as the names and email addresses of participants you wish to enroll. We will contact you to request this information in response to your processed payment if you do not include it in the “notes” field. Prior to the start of the workshop, we will send participants their login instructions.

Payment Info

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Alternatively, if it is an institutional payment, we can arrange to invoice you. Contact us by email, and we can make arrangements to suit your institution's business processes.

Special Session

Please contact us to arrange a special session of this class for a group of seven or more, with a negotiable discount, or to be notified when it is next scheduled.

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