Know Your User: Research Methods Beyond Usability Testing
Instructor: Emily Daly
Dates: Not currently scheduled
Credits: 1.5 CEUs
This four-week course will cover a selection of user research methods, including user interviews, observational studies, card sorting and A/B testing, that can be used to answer questions not typically answered through usability testing. In this course, you will learn the strengths and limitations of each type of study, the kinds of questions each can answer, and how to design these types of studies. You will consider good practices when interviewing and how to design and collect information through observational studies, card sorting activities, and A/B tests. We will also consider how best to follow up on what you learn through your studies in order to improve online interfaces or services.
Emily Daly is Head of Assessment & User Experience at Duke University Libraries in Durham, NC. She leads Duke Libraries’ website team and plans and conducts user research related to the Libraries’ website, as well as library services, collections and spaces; she primarily uses qualitative research methods in her work. Emily also serves as Librarian for Education and coordinates the Libraries’ Assessment Team and Undergraduate and Graduate Student Advisory Boards. Website
This is an online class that is taught asynchronously, meaning that participants do the work on their own time as their schedules allow. The class does not meet together at any particular times, although the instructor may set up optional sychronous chat sessions. Instruction includes readings and assignments in one-week segments. Class participation is in an online forum environment.
Please contact us to arrange a special session of this class for a group of seven or more, with a negotiable discount, or to be notified when it is next scheduled.