LSSC Required Competencies: Communication and Teamwork

$250.00

Dates: January 4 - February 14
November 1 - December 12

Credits: 2.5 CEUs or 22.5 PDHs

A six week online course about Communication and Teamwork, designed as to meet the requirements of the Library Support Staff Certification. The course covers introductory information on professional communication and teamwork specifically to libraries, including mediums for communication, verbal and non-verbal skills, conflict management, customer service, receiving and providing feedback, effectively delivering presentations, and constructively working on a team.

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Course Information

Session

,

Credits

2.5 CEUs or 22.5 PDHs

Registration dates

We accept registrations through the first week of classes, unless enrollment is full, and unless the class was canceled before it started due to low enrollment.

Course Description

A six week online course about Communication and Teamwork, designed as to meet the requirements of the Library Support Staff Certification. The course covers introductory information on professional communication and teamwork specifically to libraries, including mediums for communication, verbal and non-verbal skills, conflict management, customer service, receiving and providing feedback, effectively delivering presentations, and constructively working on a team. Students will complete an assignment each week that requires identifying, selecting, and evaluating communication behaviors. At the end of the course, students will have a completed portfolio that demonstrates their knowledge and practical skills of effective communication and teamwork.

The ALA-APA approval for the LSSC program is pending for this course.

Barbara Alvarez

Barbara AlvarezBarbara Alvarez has partnered with numerous library professionals, local businesses and organizations to share digital stories through podcasts, videos, and broadcasting. She is the co-founder of The Library OnConference, a free virtual conference completely held on Google Hangouts that has garnered nearly 500 participants. Additionally, she received the 2015 Public Librarian Support Award for innovation and creativity in the library’s community. She is the author of the book Embedded Business Librarianship for the Public Librarian with ALA Editions. Barbara received a Master in Library and Information Science from the University of Illinois-Urbana Champaign.  

How to Register

To enroll yourself or other participants in a class, use the “Register” button that follows the description of each course. If the “Register” button does not show up, try loading the page in a different web browser. Contact us if you have technical difficulties using our shopping cart system or would like to pay for an enrollment using another method. On the payment page in the shopping cart system, there is a place to add notes, such as the names and email addresses of participants you wish to enroll. We will contact you to request this information in response to your processed payment if you do not include it in the “notes” field. Prior to the start of the workshop, we will send participants their login instructions.

Payment Info

Our shopping cart system allows you to pay with a credit card, with PayPal, or to indicate that you'll be sending a check.

Alternatively, if it is an institutional payment, we can arrange to invoice you. Contact us by email, and we can make arrangements to suit your institution's business processes.

Special Session

Please contact us to arrange a special session of this class for a group of seven or more, with a negotiable discount, or to be notified when it is next scheduled.

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