Course Information
Session |
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Credits | 2.25 CEUs or 22.5 PDHs |
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Registration dates | We accept registrations through the first week of classes, unless enrollment is full, and unless the class was canceled before it started due to low enrollment. |
$300.00
Dates: June 5 - July 16Credits: 2.25 CEUs or 22.5 PDHs
A six week online course about Communication and Teamwork, designed as to meet the requirements of the Library Support Staff Certification. The course covers introductory information on professional communication and teamwork specifically to libraries, including mediums for communication, verbal and non-verbal skills, conflict management, customer service, receiving and providing feedback, effectively delivering presentations, and constructively working on a team.
Session |
---|
Credits | 2.25 CEUs or 22.5 PDHs |
---|---|
Registration dates | We accept registrations through the first week of classes, unless enrollment is full, and unless the class was canceled before it started due to low enrollment. |
A six week online course about Communication and Teamwork, designed as to meet the requirements of the Library Support Staff Certification. The course covers introductory information on professional communication and teamwork specifically to libraries, including mediums for communication, verbal and non-verbal skills, conflict management, customer service, receiving and providing feedback, effectively delivering presentations, and constructively working on a team. Students will complete an assignment each week that requires identifying, selecting, and evaluating communication behaviors. At the end of the course, students will have a completed portfolio that demonstrates their knowledge and practical skills of effective communication and teamwork.
Barbara Alvarez has partnered with numerous library professionals, local businesses and organizations to share digital stories through podcasts, videos, and broadcasting. She is the co-founder of The Library OnConference, a free virtual conference completely held on Google Hangouts that has garnered nearly 500 participants. Additionally, she received the 2015 Public Librarian Support Award for innovation and creativity in the library’s community. She is the author of the book Embedded Business Librarianship for the Public Librarian with ALA Editions. Barbara received a Master in Library and Information Science from the University of Illinois-Urbana Champaign.
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