Course Information
| Session |
|---|
| Credits | 1.5 CEUs or 15 PDHs |
|---|---|
| Registration dates | We accept registrations through the first week of classes, unless enrollment is full, and unless the class was canceled before it started due to low enrollment. |
Easy Patron Surveys
$200.00
Credits: 1.5 CEUs or 15 PDHs
Surveys are one of the most useful and least expensive ways to gather information about your patrons! This course will orient participants on basic survey procedures, techniques, tips, and tricks. Topics will include sampling and response rate, question/response design, interpreting results, and ethical questions. The course provides readings, hands-on exercises, example survey questions and response patterns, discussion, and up-to-date online resources. Participants will finish the course prepared to collect and analyze survey data from library users on a number of different topics.
Course Description
Surveys are one of the most useful and least expensive ways to gather information about your patrons! This course will orient participants on basic survey procedures, techniques, tips, and tricks. Topics will include sampling and response rate, question/response design, interpreting results, and ethical questions. The course provides readings, hands-on exercises, example survey questions and response patterns, discussion, and up-to-date online resources. Participants will finish the course prepared to collect and analyze survey data from library users on a number of different topics.
At the end of this course, participants will be able to:
- Select and reach the most respondents for typical survey topics
- Design relevant questions and useful response categories
- Use a spreadsheet to analyze survey results
- Understand basic ethical principles in survey design and use, such as protecting respondent privacy.
Jennifer Sweeney
Jennifer Sweeney is a management planning and evaluation consultant for libraries, government agencies, and non-profit organizations, and a lecturer at the Information School, San Jose State University. With a background of 18 years as a professional librarian, she has logged over 20 years of evaluation research in library program planning, process analysis, strategic and facilities planning, environmental action, diversity, literacy, and human services support. Dr. Sweeney’s research has included numerous studies on library program impact and quality, and educational program outcomes for minority and disadvantaged populations. She was the 2010 recipient of the American Library Association Diversity Research Grant, awarded to support a national study of library services to juveniles in detention. Her book, Literacy: A Way Out for At-Risk Youth (Libraries Unlimited, 2011) explores the challenges facing libraries serving juveniles in detention. Dr. Sweeney earned her MSLS at Catholic University and her PhD in Information Studies at UCLA. She is a trained facilitator in ToP (Technology of Participation) and the Leadership Challenge methods.
How to Register
To enroll yourself or other participants in a class, use the “Register” button that follows the description of each course. If the “Register” button does not show up, try loading the page in a different web browser. Contact us if you have technical difficulties using our shopping cart system or would like to pay for an enrollment using another method. On the payment page in the shopping cart system, there is a place to add notes, such as the names and email addresses of participants you wish to enroll. We will contact you to request this information in response to your processed payment if you do not include it in the “notes” field. Prior to the start of the workshop, we will send participants their login instructions.Payment Info
Our shopping cart system allows you to pay with a credit card or with PayPal.Alternatively, if it is an institutional payment, we can arrange to invoice you. Contact us by email, and we can make arrangements to suit your institution's business processes.
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