Introduction to Knowledge Management Systems for Libraries
Instructor: Valerie Forrestal
Dates: Not currently scheduled
Credits: 1.5 CEUs
Knowledge Management (KM) is all about gathering, storing and organizing the collective knowledge, talent, and experience of an organization’s staff. Using freely available platforms to take your documentation digital can greatly simplify workflows and centralize access to important information, improving consistency, efficiency, and decision-making in your library. Over the course of 4 weeks, you will learn about the different kinds of KM software and their strengths and weaknesses. After analyzing several case studies and various KM tools, you will plan your own KM project. If you are considering moving to a digital knowledge base in your organization, you can use this course to research and plan the implementation of your real-world system.
- Week 1) Read and discuss case studies of libraries implementing KM.
- Week 2) Assess several KM systems by looking at their key stats, functions, features, and assets.
- Weeks 3 & 4) Plan a KM project: Identify key stakeholders, identify possible roadblocks, and think through the project, from pitching the idea to sustaining it after implementation.
By the end of this course you will be able to:
- Explain the importance of knowledge management in libraries.
- Understand the different kinds of KM tools, specifically document management systems, wikis, social networks for organizations, intranets, and FAQ-building software.
- Assess the strengths and weaknesses of different KM systems in order to find the best tool for any KM project.
- Critically think about KM issues such as revision control, controlled vocabulary, and security, privacy and permissions.
- Create a plan for pitching, designing, launching and supporting a km system.
- Identify strategies for making your km project successful.
Valerie Forrestal is author of the book Knowledge Management in Libraries (2015) published by Rowman & Littlefield. She has 10 years of academic library experience in technology and is currently Web Services Librarian and Assistant Professor at the Staten Island campus in the City University of New York (CUNY) System. Her education includes an MLIS from Rutgers University, as well as additional master's degrees in service-oriented computing and media production. She has published and presented extensively on technology planning and development, digital communications, and web design.
This is an online class that is taught asynchronously, meaning that participants do the work on their own time as their schedules allow. The class does not meet together at any particular times, although the instructor may set up optional sychronous chat sessions. Instruction includes readings and assignments in one-week segments. Class participation is in an online forum environment.
Please contact us to arrange a special session of this class for a group of seven or more, with a negotiable discount, or to be notified when it is next scheduled.