Lindsey E. Sprague is a Design Thinking Strategist at Duke Energy’s Innovation Center. She consults with teams to redesign processes and digital products to meet user needs, and conducts UX research including usability testing of the customer mobile app. She was previously the User Experience (UX) Librarian at the University of North Carolina at Charlotte’s J. Murrey Atkins Library. She received her Masters in Library and Information Science (MLIS) from the University of North Carolina at Greensboro’s School of Education. Sprague has taught visiting sessions on usability testing and design thinking in the liberal studies program at UNC Charlotte. She has presented conference talks and workshops on user research strategy and design thinking at ACRL (2019), Designing for Digital, The Library Collective, and the Charleston Conference.