Working with Library Service Design Tools

$175.00

Credits: 1.5 CEUs or 15 PDHs

Service design is rapidly becoming one of the most popular assessment methods in the library profession. Building on the foundation and understanding of service design as learned in “Service Design: Towards a Holistic Assessment of Library Services,“ the “Working with Library Service Design Tools” class is a deep dive into working with library service design tools.

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Course Information

Session

Credits

1.5 CEUs or 15 PDHs

Course Description

Service design is rapidly becoming one of the most popular assessment methods in the library profession. Building on the foundation and understanding of service design as learned in “Service Design: Towards a Holistic Assessment of Library Services,“ the “Working with Library Service Design Tools” class is a deep dive into working with library service design tools. Students will be introduced to service design tools that are not in other classes through articles and hands-on assignments. Over the course of 4 weeks, students will will learn about and use a new tool or technique (Service Design Blueprints, Prototyping for Services, Analysis and Synthesis, and Scenario/Expectation Maps) for each of the 4 weeks of this course. This course hopes to bridge the gap between introduction to library service design and for those students and researchers wanting to extend their service design knowledge through hands-on application of various service design tools. Prior knowledge of service design is not a requisite to taking this class.

At the end of this course, students will be able to:

  • Adapt tools to fit their research question
  • Understand and determine best tool to use in a situation
  • Feel confident working with tools such as Service Blueprints and Scenario/Expectation Mapping
  • Find patterns and meaning through Analysis and Synthesis of research data

This course can be taken as one of six courses needed to earn our Certificate in User Experience (UX), but can be taken as a stand-alone course as well.

Joe J. Marquez

Joe J. MarquezJoe J. Marquez is currently the Lead Experience Design Strategist at Nike. Prior to his current role, Joe was an academic librarian for 10 years at Reed College and Sonoma State University. He has presented and written on topics related to service design, UX tools, and library space assessment. While not currently a librarian, he remains active in the library community through teaching and outreach and never hesitates to evangelize about service design when asked. He is the co-author of the books “Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement”(2016) and “Getting Started in Service Design” (2017). He was awarded the first Future of Librarian Fellowship in 2017 from the ALA Center for the Future of Libraries and was named a 2018 Mover and Shaker by Library Journal. He has an MLIS from the University of Washington iSchool and an MBA from Portland State University.

Special Session

Please contact us to arrange a special session of this class for a group of seven or more, with a negotiable discount, or to be notified when it is next scheduled.

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