Know Your User: Research Methods Beyond Usability Testing

$175.00

Dates: October 4 - October 31

Credits: 1.5 CEUs or 15 PDHs

This four-week course will cover a selection of user research methods, including user interviews, observational studies, card sorting and A/B testing, that can be used to answer questions not typically answered through usability testing. In this course, you will learn the strengths and limitations of each type of study, the kinds of questions each can answer, and how to design these types of studies.

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Course Information

Session

Credits

1.5 CEUs or 15 PDHs

Registration dates

We accept registrations through the first week of classes, unless enrollment is full, and unless the class was canceled before it started due to low enrollment.

Course Description

This four-week course will cover a selection of user research methods, including user interviews, observational studies, card sorting and A/B testing, that can be used to answer questions not typically answered through usability testing. In this course, you will learn the strengths and limitations of each type of study, the kinds of questions each can answer, and how to design these types of studies. You will consider good practices when interviewing and how to design and collect information through observational studies, card sorting activities, and A/B tests. We will also consider how best to follow up on what you learn through your studies in order to improve online interfaces or services.

This course can be taken as one of six courses needed to earn our Certificate in User Experience (UX), but can be taken as a stand-alone course as well.

Emily Daly

Emily DalyEmily Daly is Head of Assessment & User Experience at Duke University Libraries in Durham, NC. She coordinates Duke Libraries’ Assessment Team and plans and conducts user research related to the Libraries’ website, as well as library services, collections and spaces. She primarily uses qualitative research methods in her work. Emily also helps lead the Libraries’ Digital Preservation and Publishing Program and helps coordinate the Libraries’ web interfaces teams. Website

How to Register

To enroll yourself or other participants in a class, use the “Register” button that follows the description of each course. If the “Register” button does not show up, try loading the page in a different web browser. Contact us if you have technical difficulties using our shopping cart system or would like to pay for an enrollment using another method. On the payment page in the shopping cart system, there is a place to add notes, such as the names and email addresses of participants you wish to enroll. We will contact you to request this information in response to your processed payment if you do not include it in the “notes” field. Prior to the start of the workshop, we will send participants their login instructions.

Payment Info

Our shopping cart system allows you to pay with a credit card, with PayPal, or to indicate that you'll be sending a check.

Alternatively, if it is an institutional payment, we can arrange to invoice you. Contact us by email, and we can make arrangements to suit your institution's business processes.

Special Session

Please contact us to arrange a special session of this class for a group of seven or more, with a negotiable discount, or to be notified when it is next scheduled.

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