Course Series: Painless Research
These four-week courses provide an overview of basic research techniques needed by library managers and other staff in different workplace sectors, such as service quality, customer satisfaction, and operational metrics, or in specific tools such as surveys and focus groups. Participants develop skills in formulating typical research questions and strategies, making use of existing studies and data, collecting and analyzing data, and tailoring presentations for different audiences.
If you register for all four courses in the series at once, you get a $100 discount, for a total of $600. Click here to register.
You can also register for the courses individually. The course titles below are links to more information and a registration interface.
Courses in this series:
|Evaluating Service Quality and Patron Satisfaction||Jennifer Sweeney||1.5 CEUs||$175|
|Easy Patron Surveys||Jennifer Sweeney||1.5 CEUs||$175|
|Getting to Know Your Users through Interviews and Focus Groups||Jennifer Sweeney||1.5 CEUs||$175|
|Everyday Statistics for Librarians||Jennifer Sweeney||1.5 CEUs||$175|
Jennifer Sweeney teaches at the College of Computing and Informatics at Drexel University, and is a program evaluation consultant for libraries and other public agencies and nonprofits. Prior to joining Drexel, Dr. Sweeney developed measurement instruments for K-16 educational interventions for the University of California, Davis School of Education, and provided evaluation services for the California Center for the Book, the California Library Association, and Smith & Lehmann Consulting. Previously, she was library analyst at the UC Davis Library, reference librarian at the American University Library in Washington, DC, and business librarian with Cost Engineering Research, Inc. in Arlington, VA. Interview with Jennifer Sweeney