Emotional Intelligence for Librarians
Instructor: Debra Lucas
Dates: August 3rd through 30th, 2020
Credits: 1.5 CEUs or 15 PDHs
In this four-week course, we will discuss emotional intelligence (EI) - the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships effectively within your library. Theories about developing emotionally intelligent staff through training, mentoring, and succession planning are discussed specifically in relation to librarianship. The theories and discussed philosophies and practices of EI will encompass and blend new concepts into existing and widely valued library literature with theorists from within the business sector.
Topics include staff selection, developing skills and competencies, benefits and rewards, and managing change. In the staff selection segment, we will discuss the hiring process, from writing the job description to posting, interviewing, and hiring. As manager with proficiency in EI, you will learn to develop both soft and technical skills in your employees, introducing theory and practicalities of defining and developing core competencies in your staff. Because the process of creating an emotionally intelligent organization seems daunting, we will outline what benefits EI brings so that we have end goals in mind. Finally, the challenges of change management are discussed.
Debra Lucas has been the Head of Reference and Instruction at D’Youville College in Buffalo, NY, since 2002. She is the author of Marketing the 21st Century Library: The Time is Now, published by Chandos. She has been an online instructor in Library Studies since 2012. Her book chapters appear in Middle Management in Academic and Public Libraries (2011) and the 21st Century Handbook of Anthropology (2010). She has also published academic journal articles in Collaborative Librarianship (2011), the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve (2009), and the Journal of Library and Information Science (2007). Additionally, she served as an editor for the Journal of Library Innovation. Dozens of encyclopedia articles appear in the Encyclopedia of Power (2011), the Encyclopedia of Time (2009), the Encyclopedia of Anthropology (2005), and the 20th Century Encyclopedia of Pop Culture (2000). She routinely guest lectures in the field of librarianship and research (2007-). She graduated from the Western New York Library Resources Council Leadership Institute (2006-2007) and was a Leadership Institute Graduation Keynote Speaker (2009). She also serves as Faculty Senate Parliamentarian since 2019. She was awarded a Sabbatical in 2014, a Fellowship Award in 2015-2016, and was then promoted to full-librarian in 2016.
This is an online class that is taught asynchronously, meaning that participants do the work on their own time as their schedules allow. The class does not meet together at any particular times, although the instructor may set up optional sychronous chat sessions. Instruction includes readings and assignments in one-week segments. Class participation is in an online forum environment.
Please contact us to arrange a special session of this class for a group of seven or more, with a negotiable discount, or to be notified when it is next scheduled.