Working with Library Service Design Tools
Instructor: Joe J. Marquez
Dates: February 3rd through 28th, 2020
Credits: 1.5 CEUs or 15 PDHs
Service design is rapidly becoming one of the most popular assessment methods in the library profession. Building on the foundation and understanding of service design as learned in “Service Design: Towards a Holistic Assessment of Library Services,“ the “Working with Library Service Design Tools” class is a deep dive into working with library service design tools. Students will be introduced to service design tools that are not in other classes through articles and hands-on assignments. Over the course of 4 weeks, students will will learn about and use a new tool or technique (Service Design Blueprints, Prototyping for Services, Analysis and Synthesis, and Scenario/Expectation Maps) for each of the 4 weeks of this course. This course hopes to bridge the gap between introduction to library service design and for those students and researchers wanting to extend their service design knowledge through hands-on application of various service design tools. Prior knowledge of service design is not a requisite to taking this class.
At the end of this course, students will be able to:
- Adapt tools to fit their research question
- Understand and determine best tool to use in a situation
- Feel confident working with tools such as Service Blueprints and Scenario/Expectation Mapping
- Find patterns and meaning through Analysis and Synthesis of research data
This course can be taken as one of six courses needed to earn our Certificate in User Experience (UX), but can be taken as a stand-alone course as well.
Joe J. Marquez is currently the Web Services Librarian at Reed College in Portland, OR. He has presented and written on topics related to service design, UX tools, library space assessment, website usability, and marketing of the library. His current research involves implementing a service design methodology in the library environment. Joe is the co-founder of the LUX Service Design consulting firm. He is the co-author of the book Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement. He was awarded the first Future of Librarian Fellowship in 2017 from the ALA Center for the Future of Libraries and was named a 2018 Mover and Shaker by Library Journal. He has an MLIS from the University of Washington iSchool and an MBA from Portland State University. Interview with Joe Marquez
This is an online class that is taught asynchronously, meaning that participants do the work on their own time as their schedules allow. The class does not meet together at any particular times, although the instructor may set up optional sychronous chat sessions. Instruction includes readings and assignments in one-week segments. Class participation is in an online forum environment.
You can register in this course through the first week of instruction (as long as enrollment is not full). The "Register" button above goes to our credit card payment gateway, which may be used with personal or institutional credit cards. (Be sure to use the appropriate billing address). If you want to pay with Paypal, or if your institution wants us to send a billing statement or wants to send us a purchase order, please contact us by email to make arrangements.