Effective Communication Strategies
Instructor: Deborah Schmidle
Dates: June 5-30, 2017
Credits: 1.5 CEUs
The importance of effective communication in the workplace cannot be overstated. Clear and concise communication is a key component in articulating the mission and vision of the organization. On a daily basis, successful communication strategies enable managers and supervisors to set direction and provide constructive feedback to staff, thus avoiding costly misunderstandings that can lead to frustration, loss of productivity, and the inability to motivate and lead individual or work teams. Communication is seldom a one-way street, however and most often involves a dialogue between two or more individuals. When engaging in a two-way conversation, it is critically important to not only communicate effectively, but to also listen effectively.
By the end of this course, participants will possess valuable skills in the areas of:
- Active listening
- Active questioning
- Conducting difficult dialogues
- Communicating across cultures
- Intergenerational communication
This course can be taken as one of six courses needed to earn our Certificate in Library Management, but can be taken as a stand-alone course as well.
Deborah Schmidle is currently the principal consultant at Schmidle Consulting Services. She has developed and taught numerous organizational development-related workshops and has facilitated strategic-planning processes for libraries and library organizations. She holds an M.L.I.S. from Syracuse University and a Certificate in Contemporary Leadership from the School of Industrial and Labor Relations at Cornell University. Prior to retiring in March 2013, she was Director of Research & Learning Services at Cornell University Library (CUL).
This is an online class that is taught asynchronously, meaning that participants do the work on their own time as their schedules allow. The class does not meet together at any particular times, although the instructor may set up optional sychronous chat sessions. Instruction includes readings and assignments in one-week segments. Class participation is in an online forum environment.
You can register in this course through the first week of instruction (as long as enrollment is not full). The "Register" button above goes to our credit card payment gateway, which may be used with personal or institutional credit cards. (Be sure to use the appropriate billing address). If you want to pay with Paypal, or if your institution wants us to send a billing statement or wants to pay using a purchase order, please contact us by email to make arrangements.