Collecting and Evaluating Electronic Transactions from Library Services
Instructor: Ray Schwartz
Dates: Not currently scheduled
Credits: 1.5 CEUs or 15 PDHs
As more and more library services are being offered online, there are more electronic trails available for evaluating and assessing performance. However, these ‘trails’ exist in a variety of formats from not only OPACS and circulation systems, but also from proxy servers, link resolvers, third party vendors, gate counts and so on, thereby making difficult the collection and analyses of the data. The course is an overview of what data can be collected, what tools and skills are needed for collection, evaluation, and analyses, and the issues of privacy and retention of data. We will explore how those tools and skills can be used to warehouse and mine data. Examples will cover the range from in-house solutions built by skilled programmers to the average computer user operating Google Analytics, Microsoft Access and Excel.
Ray Schwartz currently serves as the Systems Specialist Librarian at the William Paterson University in Wayne, New Jersey. His recent presentations include ‘Application of EZProxy logs, Voyager’s Patron Database, MySQL, and ColdFusion for Comparative Usage Analysis of Library Resources’, ‘Data Warehousing and Mining Data from Library and University Systems for Assessment of Library Operations’, and ‘Crushing, Blending and Stretching Transactional Data’ for the Ex Libris Users’ Conferences.
This is an online class that is taught asynchronously, meaning that participants do the work on their own time as their schedules allow. The class does not meet together at any particular times, although the instructor may set up optional sychronous chat sessions. Instruction includes readings and assignments in one-week segments. Class participation is in an online forum environment.
Please contact us to arrange a special session of this class for a group of seven or more, with a negotiable discount, or to be notified when it is next scheduled.